Privacy Policy

1. Introduction

RM Event Solutions Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage our services.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our details are:

2. Information We Collect

We may collect the following types of personal information:

Information you provide to us

• Name, email address, and contact details (via our contact form or direct correspondence)
• Event details, guest lists, and attendee information provided for service delivery
• Payment and billing information
• Any other information you choose to share with us

Information collected automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Device information and screen resolution

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our event logistics, guest management, and ticketing services
• To respond to your enquiries and communicate with you about our services
• To process payments and manage your account
• To send you information about our services where you have consented to receive such communications
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate interests, such as improving our services and marketing, provided these do not override your rights
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Legal obligation: Processing necessary to comply with a legal obligation

5. Data Sharing & Third Parties

We do not sell your personal data to third parties. We may share your information with:

• Service providers who assist us in delivering our services (e.g., payment processors, hosting providers), under appropriate data processing agreements
• Venue operators and event partners, where necessary for the delivery of your event
• Professional advisers (e.g., accountants, lawyers) where required
• Law enforcement or regulatory bodies, where required by law

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. Typically:

• Client and event data: retained for up to 6 years after the conclusion of our services, in line with statutory limitation periods
• Website analytics data: retained for up to 26 months
• Marketing consent records: retained until you withdraw consent

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can request that we limit how we use your data
• Right to data portability: You can request your data in a structured, commonly used format
• Right to object: You can object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: You have the right not to be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at contact@rmeventsolutions.org. We will respond to your request within one month.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device when you visit a website.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

We primarily store and process your data within the United Kingdom. If we need to transfer your data outside the UK, we will ensure that appropriate safeguards are in place in accordance with the UK GDPR, such as standard contractual clauses or adequacy decisions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first at contact@rmeventsolutions.org.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: